“A soft answer turns away wrath, But a harsh word stirs up anger” Proverbs 15:1 (NKJV). The typical response when someone is coming at you emotionally charged is to give back to them an emotionally charged response. Escalation follows. Feelings are hurt. Walls go up. Defensive positions taken. Maturity and wisdom responds quietly and calmly seeking to keep emotions in check. Soft answers take down walls, open doors for solutions, create community and make dialog possible.
